Warranty & Disclaimer

This warranty is valid only if the shading system has been used, adapted, or installed in accordance with our measurement, installation, and safe-operating instructions.

I.  What is covered by our limited warranty:

This warranty is limited to replacement parts and exchanges only and does not warrant the cost of removing, packaging, re-installing, return-shipping, or any other costs of material or labor.  The customer is responsible for all shipping costs.

1.  The craftsmanship and components are covered by a 1-year limited warranty for  defective component parts or material failure due to a glitch in workmanship.

2.  Materials have a 5-year limited  warranty which covers the screen and canvas from becoming unusable because of loss of color or  strength from normal usage and exposure conditions, including sunlight, mildew, structural defects,  mold, rot and atmospheric chemicals.  Please ask for warranty details on  the clear vinyl.

3.  Motors come with a 3-year warranty which covers defects.  Electronic sensors come  with a 1-year warranty covering defects.  Beyond this warranty we can send your electronics in to have them inspected for repair.

II.  What is not covered under our limited warranty:

1.  Incorrect measurements/installation/operation:  The warranty applies only if the systems have  been measured /installed/operated in accordance with our measurement, installation, and operating instructions.  Please call or e-mail BEFORE installing or measuring, if you have any questions.

2.  Warranty does not cover any other damage or material failure resulting from system use, non-use or from system installation.

3.   This limited Warranty does not cover any other damage or material failure resulting from, but not limited to, normal weathering, oxidation, accidental damage, fire or flood, windblown objects, windstorm, sleet or chemical pollutants, mildew or structural defects, acts of  god, negligent maintenance or misuse or abuse, or any other causes or occurrences beyond our control.

- For information on canvas care, please refer to the sunbrella web site "Questions" for proper maintenance instructions. www.sunbrella.com

III.  How to obtain service and what we do to correct problems:

If you experience any problems whatsoever with one of our products, please contact us.  A representative will be glad to assist with any issues or questions. We will strive to arrive at a winning solution in every case.

Our  mission is to provide high-quality shading products, friendly and helpful customer  support, and timely product delivery.